<mets:mets LABEL="Eprints Item" OBJID="eprint_48505" xsi:schemaLocation="http://www.loc.gov/METS/ http://www.loc.gov/standards/mets/mets.xsd http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-3.xsd" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:mods="http://www.loc.gov/mods/v3" xmlns:mets="http://www.loc.gov/METS/"><mets:metsHdr CREATEDATE="2026-10-09T06:40:00Z"><mets:agent TYPE="ORGANIZATION" ROLE="CUSTODIAN"><mets:name>Repository Universitas Negeri Padang</mets:name></mets:agent></mets:metsHdr><mets:dmdSec ID="DMD_eprint_48505_mods"><mets:mdWrap MDTYPE="MODS"><mets:xmlData><mods:titleInfo><mods:title>Hubungan Antara Kualitas Pelayanan dengan Kepuasan Konsumen pada Pengguna Go-Jek di Bukittinggi</mods:title></mods:titleInfo><mods:name type="personal"><mods:namePart type="given">Yogi</mods:namePart><mods:namePart type="family">Kurniawan</mods:namePart><mods:role><mods:roleTerm type="text">author</mods:roleTerm></mods:role></mods:name><mods:abstract>Penelitian ini adalah penelitian kuantitatif korelasional yang bertujuan untuk mendeskripsikan hubungan antara kualitas pelayanan dengan kepuasan konsumen pada pengguna Go-Jek di Bukittinggi. Subjek penelitian ini 65 orang yang diperoleh melalui teknik sampling incidental. Data diolah dengan menggunkan teknik korelasi product moment dari Karl Pearson. Hasil penelitian dengan nilai r dengan p=0.000 (p&lt;0.01) menunjukan bahwa terdapat hubungan positif yang sangat signifikan antara kualitas pelayanan dengan kepuasan konsumen pada pengguna Go- Jek di Bukittinggi.</mods:abstract><mods:classification authority="lcc">B Philosophy (General)</mods:classification><mods:classification authority="lcc">L Education (General)</mods:classification><mods:originInfo><mods:dateIssued encoding="iso8601">2019</mods:dateIssued></mods:originInfo><mods:originInfo><mods:publisher>Universitas Negeri Padang;Psikologi FIP UNP</mods:publisher></mods:originInfo><mods:genre>Thesis</mods:genre></mets:xmlData></mets:mdWrap></mets:dmdSec><mets:amdSec ID="TMD_eprint_48505"><mets:rightsMD ID="rights_eprint_48505_mods"><mets:mdWrap MDTYPE="MODS"><mets:xmlData><mods:useAndReproduction>
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    </mods:useAndReproduction></mets:xmlData></mets:mdWrap></mets:rightsMD></mets:amdSec><mets:fileSec><mets:fileGrp USE="reference"><mets:file OWNERID="https://repository.unp.ac.id/id/eprint/48505/1/final_B1_08_YOGI_KURNIAWAN_14011064_4704_2019.pdf" SIZE="2014368" MIMETYPE="application/pdf" ID="eprint_48505_93624_1"><mets:FLocat xlink:type="simple" LOCTYPE="URL" xlink:href="https://repository.unp.ac.id/id/eprint/48505/1/final_B1_08_YOGI_KURNIAWAN_14011064_4704_2019.pdf"></mets:FLocat></mets:file></mets:fileGrp></mets:fileSec><mets:structMap><mets:div DMDID="DMD_eprint_48505_mods" ADMID="TMD_eprint_48505"><mets:fptr FILEID="eprint_48505_document_93624_1"></mets:fptr></mets:div></mets:structMap></mets:mets>