<mets:mets xsi:schemaLocation="http://www.loc.gov/METS/ http://www.loc.gov/standards/mets/mets.xsd http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-3.xsd" LABEL="Eprints Item" OBJID="eprint_46413" xmlns:mods="http://www.loc.gov/mods/v3" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:mets="http://www.loc.gov/METS/" xmlns:xlink="http://www.w3.org/1999/xlink"><mets:metsHdr CREATEDATE="2026-08-18T12:32:42Z"><mets:agent ROLE="CUSTODIAN" TYPE="ORGANIZATION"><mets:name>Repository Universitas Negeri Padang</mets:name></mets:agent></mets:metsHdr><mets:dmdSec ID="DMD_eprint_46413_mods"><mets:mdWrap MDTYPE="MODS"><mets:xmlData><mods:titleInfo><mods:title>Laporan Studi Kasus Tugas dan Tanggungjawab Sales Secretary atau Sales Administrasi di Aston Batam Hotel &amp; Residence</mods:title></mods:titleInfo><mods:name type="personal"><mods:namePart type="given">Nurul</mods:namePart><mods:namePart type="family">Tanzila</mods:namePart><mods:role><mods:roleTerm type="text">author</mods:roleTerm></mods:role></mods:name><mods:abstract>Departemen Sales &amp; Marketing berperan penting dalam menghasilkan pendapatan hotel, dengan Sales Secretary sebagai pendukung utama kelancaran administrasi dan operasional penjualan. Penelitian ini bertujuan untuk mendeskripsikan peran Sales Secretary, mengidentifikasi kendala yang dihadapi, serta memberikan rekomendasi perbaikan di Aston Batam Hotel &amp; Residence. Hasil penelitian menunjukkan bahwa Sales Secretary berperan penting dalam mengelola dokumen penjualan, memproses enquiry, serta mengoordinasikan komunikasi antara klien, tim sales, dan departemen operasional. Kendala yang dihadapi meliputi koordinasi antar departemen yang belum optimal, tingginya beban administrasi, dan tuntutan multitasking. Oleh karena itu, diperlukan peningkatan integrasi sistem informasi serta pengembangan kompetensi Sales Secretary untuk mendukung efektivitas kerja dan pencapaian target penjualan hotel.</mods:abstract><mods:classification authority="lcc">Hoaspitality Management</mods:classification><mods:originInfo><mods:dateIssued encoding="iso8601">2026</mods:dateIssued></mods:originInfo><mods:originInfo><mods:publisher>FPP UNP</mods:publisher></mods:originInfo><mods:genre>Monograph</mods:genre></mets:xmlData></mets:mdWrap></mets:dmdSec><mets:amdSec ID="TMD_eprint_46413"><mets:rightsMD ID="rights_eprint_46413_mods"><mets:mdWrap MDTYPE="MODS"><mets:xmlData><mods:useAndReproduction>
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