<mets:mets xsi:schemaLocation="http://www.loc.gov/METS/ http://www.loc.gov/standards/mets/mets.xsd http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-3.xsd" LABEL="Eprints Item" OBJID="eprint_46323" xmlns:mods="http://www.loc.gov/mods/v3" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:mets="http://www.loc.gov/METS/" xmlns:xlink="http://www.w3.org/1999/xlink"><mets:metsHdr CREATEDATE="2026-08-18T00:10:41Z"><mets:agent ROLE="CUSTODIAN" TYPE="ORGANIZATION"><mets:name>Repository Universitas Negeri Padang</mets:name></mets:agent></mets:metsHdr><mets:dmdSec ID="DMD_eprint_46323_mods"><mets:mdWrap MDTYPE="MODS"><mets:xmlData><mods:titleInfo><mods:title>Analisis Dimensi Kualitas Pelayanan pada Pengguna Aplikasi PLN Mobile PT PLN (Persero) Unit Layanan Pelanggan (ULP) Indarung di Kota Padang.</mods:title></mods:titleInfo><mods:name type="personal"><mods:namePart type="given">Nabila Rahayu</mods:namePart><mods:namePart type="family">Fistalova</mods:namePart><mods:role><mods:roleTerm type="text">author</mods:roleTerm></mods:role></mods:name><mods:abstract>Penelitian ini bertujuan untuk mengetahui bagaimana kualitas pelayanan pada pengguna aplikasi PLN Mobile PT PLN (Persero) Unit Layanan Pelanggan (ULP) Indarung di Kota Padang. Metode penelitian yang digunakan adalah observasi dan penelitian sederhana dengan fokus pada penggunaan metode deskriptif. Populasi dalam penelitian ini adalah seluruh pelanggan PLN Unit Layanan Pelanggan (ULP) Indarung di Kota Padang yang menggunakan aplikasi PLN Mobile, dengan sampel sebanyak 100 orang. Teknik analisis data dalam penelitian ini menggunakan analisis deskriptif. Hasil analisis menunjukkan bahwa kualitas pelayanan pada pengguna aplikasi PLN Mobile PT PLN (Persero) Unit Layanan Pelanggan (ULP) Indarung di Kota Padang secara keseluruhan dinilai “Baik”. Semua aspek dimensi layanan termasuk Keandalan (Reliability), Ketanggapan (Responsiveness), Jaminan (Assurance), Empati (Empathy), dan Bukti fisik (Tangible), telah diterapkan dengan baik.</mods:abstract><mods:classification authority="lcc">L Education (General)</mods:classification><mods:originInfo><mods:dateIssued encoding="iso8601">2025-08</mods:dateIssued></mods:originInfo><mods:originInfo><mods:publisher>Universitas Negeri Padang;Manajemen Perdagangan D3 FEB UNP</mods:publisher></mods:originInfo><mods:genre>Thesis</mods:genre></mets:xmlData></mets:mdWrap></mets:dmdSec><mets:amdSec ID="TMD_eprint_46323"><mets:rightsMD ID="rights_eprint_46323_mods"><mets:mdWrap MDTYPE="MODS"><mets:xmlData><mods:useAndReproduction>
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