<mets:mets xsi:schemaLocation="http://www.loc.gov/METS/ http://www.loc.gov/standards/mets/mets.xsd http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-3.xsd" LABEL="Eprints Item" OBJID="eprint_46253" xmlns:mods="http://www.loc.gov/mods/v3" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:mets="http://www.loc.gov/METS/" xmlns:xlink="http://www.w3.org/1999/xlink"><mets:metsHdr CREATEDATE="2026-08-17T01:18:00Z"><mets:agent ROLE="CUSTODIAN" TYPE="ORGANIZATION"><mets:name>Repository Universitas Negeri Padang</mets:name></mets:agent></mets:metsHdr><mets:dmdSec ID="DMD_eprint_46253_mods"><mets:mdWrap MDTYPE="MODS"><mets:xmlData><mods:titleInfo><mods:title>Rancang Bangun Chatbot Berbasis Natural Language Processing (NLP) untuk Mendukung Layanan Pemustaka di Perpustakaan Universitas Negeri Padang</mods:title></mods:titleInfo><mods:name type="personal"><mods:namePart type="given">Ella Dwipujana</mods:namePart><mods:namePart type="family">Asyani</mods:namePart><mods:role><mods:roleTerm type="text">author</mods:roleTerm></mods:role></mods:name><mods:abstract>Perpustakaan modern dituntut menyediakan layanan informasi yang cepat, tepat, dan efisien. Penelitian ini merancang chatbot berbasis Natural Language Processing (NLP) untuk mendukung layanan pemustaka di Perpustakaan Universitas Negeri Padang. Sistem dikembangkan dengan Node.js, Express, dan MySQL, serta dilengkapi panel admin untuk mengelola konten FAQ. Proses pencarian jawaban menggunakan TF-IDF, Embeddings, dan Cosine Similarity. Jika jawaban tidak ditemukan, sistem melakukan fallback ke API OpenAI. Hasil pengujian menunjukkan chatbot mampu menjawab pertanyaan umum maupun baru, sementara panel admin memudahkan manajemen FAQ. Sistem memenuhi kebutuhan fungsional dan non-fungsional, termasuk ketersediaan 24 jam, kecepatan respon, dan keamanan data. Dengan demikian, chatbot ini berkontribusi pada peningkatan kualitas layanan informasi dan transformasi digital perpustakaan</mods:abstract><mods:classification authority="lcc">L Education (General)</mods:classification><mods:originInfo><mods:dateIssued encoding="iso8601">2025-12-02</mods:dateIssued></mods:originInfo><mods:originInfo><mods:publisher>Universitas Negeri Padang;Pendidikan Teknik Elektronika S1 FT UNP</mods:publisher></mods:originInfo><mods:genre>Thesis</mods:genre></mets:xmlData></mets:mdWrap></mets:dmdSec><mets:amdSec ID="TMD_eprint_46253"><mets:rightsMD ID="rights_eprint_46253_mods"><mets:mdWrap MDTYPE="MODS"><mets:xmlData><mods:useAndReproduction>
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