Repository Universitas Negeri PadangPeran Human Resources Department dalam Mendukung Pengelolaan Sumber Daya Manusia di Aston Nagoya City Hotel dan Favehotel Nagoya BatamSusiMutiaraauthorStudi kasus ini membahas peran Human Resources Department (HRD) dalam mendukung pengelolaan sumber daya manusia di Aston Nagoya City Hotel dan favehotel Nagoya Batam. Penelitian bertujuan untuk mendeskripsikan pelaksanaan fungsi Human Resources Department, mengidentifikasi kendala yang dihadapi, serta memberikan rekomendasi untuk meningkatkan efektivitas pengelolaan sumber daya manusia. Metode yang digunakan adalah penelitian deskriptif dengan pendekatan studi kasus melalui observasi, wawancara, dokumentasi, dan studi pustaka selama pelaksanaan Praktik Lapangan Industri (PLI). Hasil penelitian menunjukkan bahwa Human Resources Department telah menjalankan fungsi pengelolaan Sumber Daya Manusia dengan baik, meliputi proses rekrutmen, administrasi kepegawaian, orientasi, pelatihan, evaluasi kinerja, dan hubungan industrial. Namun, masih terdapat beberapa kendala, seperti meningkatnya beban kerja saat tingkat hunian hotel tinggi dan proses adaptasi karyawan baru. Oleh karena itu, diperlukan peningkatan program pelatihan, digitalisasi administrasi, serta pengembangan karyawan agar kualitas pelayanan hotel semakin optimal.Hoaspitality Management2026FPP UNPMonograph

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