?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adc&rft.relation=https%3A%2F%2Frepository.unp.ac.id%2Fid%2Feprint%2F45939%2F&rft.title=Prosedur+Kerja+Make+Up+Room+di+Hotel+Harper+Premier+Nagoya+Batam&rft.creator=Luxvi%2C+Masyariq+Anwar&rft.subject=Hoaspitality+Management&rft.description=Kebersihan+kamar+menjadi+bagian+penting+dalam+kualitas+pelayanan+hotel+karena+kamar+merupakan+produk+utama+yang+digunakan+tamu.+Studi+kasus+ini+bertujuan+menganalisis+prosedur+kerja+make+up+room+di+Hotel+Harper+Premier+Nagoya+Batam%2C+menjelaskan+tahapan+yang+dilakukan+room+attendant%2C+mengidentifikasi+kendala+operasional%2C+serta+menyusun+rekomendasi+perbaikan.+Pendekatan+yang+digunakan+adalah+studi+kasus+deskriptif+kualitatif.+Data+dikumpulkan+melalui+observasi+selama+Pengalaman+Lapangan+Industri+pada+28+Januari+sampai+27+Juli+2026%2C+wawancara+semi-terstruktur+dengan+Housekeeping+Supervisor+dan+Room+Attendant%2C+dokumentasi%2C+serta+penelaahan+catatan+kegiatan.+Hasil+menunjukkan+bahwa+pekerjaan+dimulai+melalui+briefing+dan+pembagian+room+assignment%2C+dilanjutkan+dengan+set+up+trolley%2C+prosedur+mengetuk+pintu+dan+mengucapkan+%E2%80%9CHousekeeping%E2%80%9D+sebanyak+tiga+kali%2C+pembersihan+kamar+secara+berurutan%2C+pelengkapan+amenities%2C+final+check%2C+dan+room+inspection+oleh+supervisor.+Rata-rata+satu+kamar+occupied+dikerjakan+sekitar+20%E2%80%9330+menit%2C+sedangkan+trainee+menangani+kurang+lebih+14+kamar+occupied+maupun+vacant+per+hari+sesuai+tingkat+hunian+dan+pembagian+area.+Kendala+utama+berupa+okupansi+tinggi%2C+keterbatasan+waktu%2C+tamu+masih+berada+di+kamar%2C+status+Do+Not+Disturb%2C+permintaan+khusus%2C+serta+kurang+teliti+saat+double+check.+Upaya+yang+telah+dilakukan+meliputi+penentuan+prioritas+kamar%2C+koordinasi+dengan+Front+Office%2C+pembagian+area+yang+merata%2C+bantuan+antarstaf%2C+inspeksi%2C+briefing+evaluasi%2C+dan+refreshment+SOP.+Perbaikan+yang+disarankan+mencakup+checklist+final%2C+pencatatan+DND%2C+standardisasi+trolley%2C+matriks+prioritas+kamar%2C+dan+pendampingan+trainee+yang+lebih+terstruktur.&rft.publisher=FPP+UNP&rft.date=2026&rft.type=Monograph&rft.type=NonPeerReviewed&rft.format=text&rft.language=en&rft.identifier=https%3A%2F%2Frepository.unp.ac.id%2Fid%2Feprint%2F45939%2F1%2F4_MASYARIQ%2520ANWAR%2520LUXVI_24135183_2026.pdf&rft.identifier=++Luxvi%2C+Masyariq+Anwar++(2026)+Prosedur+Kerja+Make+Up+Room+di+Hotel+Harper+Premier+Nagoya+Batam.++Working+Paper.+FPP+UNP.+++++