<mets:mets xsi:schemaLocation="http://www.loc.gov/METS/ http://www.loc.gov/standards/mets/mets.xsd http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-3.xsd" LABEL="Eprints Item" OBJID="eprint_45908" xmlns:mods="http://www.loc.gov/mods/v3" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:mets="http://www.loc.gov/METS/" xmlns:xlink="http://www.w3.org/1999/xlink"><mets:metsHdr CREATEDATE="2026-08-08T23:40:50Z"><mets:agent ROLE="CUSTODIAN" TYPE="ORGANIZATION"><mets:name>Repository Universitas Negeri Padang</mets:name></mets:agent></mets:metsHdr><mets:dmdSec ID="DMD_eprint_45908_mods"><mets:mdWrap MDTYPE="MODS"><mets:xmlData><mods:titleInfo><mods:title>Pengaruh Perceived Service Quality Terhadap Kualitas Pelayanan di Aston Batam Hotel &amp; Residence.</mods:title></mods:titleInfo><mods:name type="personal"><mods:namePart type="given">Sabri</mods:namePart><mods:namePart type="family">Yunus</mods:namePart><mods:role><mods:roleTerm type="text">author</mods:roleTerm></mods:role></mods:name><mods:abstract>Penelitian ini membahas bagaimana pengaruh perceived service quality terhadap kualitas pelayanan di Aston Batam. Perceived service quality mencerminkan penilaian tamu atas mutu pelayanan yang mereka alami selama masa menginap.Adapun tujuan dari penelitian ini adalah untuk mengevaluasi sejauh mana perceived service quality memberikan dampak terhadap kualitas layanan yang disediakan oleh Aston Batam Hotel &amp; Residence.Penelitian ini dilakukan dengan pendekatan kuantitatif melalui metode asosiatif kausal dengan teknik pengambilan sampel non probability sampling yang ditetapkan sebanyak 100 responden. Teknik pengambilan data menggunakan kuisioner dengan skala likert yang sudah diuji validitas dan reliabilitasnya. Teknik analisis data terdiri dari deskripsi data, uji persyaratan analisis dengan uji normalitas, uji homogenitas, dan uji linearitas. Serta pengujian hipotesis dengan uji regresi linear sederhana dengan mengunakan SPSS versi 26.00 Hasil penelitian menunjukkan Perceived Service Quality tergolong kedalam kategori sangat baik dengan tingkat capaian responden 86,7%, dan Kualitas Pelayanan kategori sangat baik dengan tingkat capaian responden 85,76%. Kontribusi Perceived Service Quality (X) terhadap variabel Kualitas Pelayanan adalah sebesar 82,5% sedangkan 17,5% dipengaruhi oleh faktor lainnya.</mods:abstract><mods:classification authority="lcc">HD61 Risk Management</mods:classification><mods:originInfo><mods:dateIssued encoding="iso8601">2025-10-07</mods:dateIssued></mods:originInfo><mods:originInfo><mods:publisher>Universitas Negeri Padang;Manajemen Perhotelan FPP UNP</mods:publisher></mods:originInfo><mods:genre>Thesis</mods:genre></mets:xmlData></mets:mdWrap></mets:dmdSec><mets:amdSec ID="TMD_eprint_45908"><mets:rightsMD ID="rights_eprint_45908_mods"><mets:mdWrap MDTYPE="MODS"><mets:xmlData><mods:useAndReproduction>
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