?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aufirst=Ronal&rft.aulast=Alfredo&rft.au=Alfredo%2C+Ronal&rft.inst=Universitas+Negeri+Padang&rft.degree=Diploma%2FTugas+Akhir&rft.date=2025&rft.title=Persepsi+Nasabah+tentang+Kualitas+Pelayanan+pada+PT+Pegadaian+UPC+Tabing