@techreport{repounp45387,
       publisher = {Manajemen Perhotelan FPP UNP},
            type = {Project Report},
     institution = {Universitas Negeri Padang},
         address = {Padang},
            year = {2026},
           title = {Laporan Studi Kasus Rendahnya Kualitas Pelayanan terhadap Loyalitas Tamu di Madani Hotel Medan},
             url = {https://repository.unp.ac.id/id/eprint/45387/},
          author = {Paddila, Paddila}
}