?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aulast=Utari&rft.au=Utari%2C+Fadila+Tirta&rft.aufirst=Fadila+Tirta&rft.inst=Universitas+Negeri+Padang&rft.degree=Bachelor%2FSkripsi&rft.date=July+2012&rft.title=Pelaksanaan+Peranan+Customer+Service+Representative+(CSR)+dalam+Pelayanan+dan+Dampaknya+terhadap+Kepuasan+dan+Loyalitas+Pelanggan+di+Plasa+Telkom+Consumer+Service+Area+(CSA)+Sumatera+Barat