?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aulast=Zuvika&rft.au=Zuvika%2C+Tinsi+Aztrina&rft.aufirst=Tinsi+Aztrina&rft.inst=Universitas+Negeri+Padang&rft.date=January+2014&rft.degree=Diploma%2FTugas+Akhir&rft.title=Tinjauan+Kepuasan+Pelanggan+pada+PT.+Igasar+(Semen+Padang+Group)