?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aulast=Ramadeni&rft.au=Ramadeni%2C+Ramadeni&rft.aufirst=Ramadeni&rft.inst=Universitas+Negeri+Padang&rft.date=4+February+2016&rft.degree=Bachelor%2FSkripsi&rft.title=Hubungan+Kualitas+Pelayanan+Karyawan+Reception+Front+Office+Department+dengan+Kepuasan+Tamu+Menginap+di+Hotel+Grand+Rocky+Bukittinggi