<mets:mets xsi:schemaLocation="http://www.loc.gov/METS/ http://www.loc.gov/standards/mets/mets.xsd http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-3.xsd" OBJID="eprint_43019" LABEL="Eprints Item" xmlns:mods="http://www.loc.gov/mods/v3" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:mets="http://www.loc.gov/METS/"><mets:metsHdr CREATEDATE="2026-05-28T02:56:21Z"><mets:agent TYPE="ORGANIZATION" ROLE="CUSTODIAN"><mets:name>Repository Universitas Negeri Padang</mets:name></mets:agent></mets:metsHdr><mets:dmdSec ID="DMD_eprint_43019_mods"><mets:mdWrap MDTYPE="MODS"><mets:xmlData><mods:titleInfo><mods:title>Analisis Kualitas Pelayanan Jasa Kesehatan Rumah Sakit Ibnu Sina Bukittinggi</mods:title></mods:titleInfo><mods:name type="personal"><mods:namePart type="given">Rilzia</mods:namePart><mods:namePart type="family">Fauzi</mods:namePart><mods:role><mods:roleTerm type="text">author</mods:roleTerm></mods:role></mods:name><mods:abstract>Penelitian ini bertujuan untuk meneliti kualitas pelayanan pada rumah sakit Ibnu Sina Bukittinggi. Penelitian dilakukan dengan menggunakan sampel penelitian sebanyak 50 responden yang pernah merasakan layanan rumah sakit Ibnu Sina Bukittinggi. Penelitian ini menggunakan kuesioner. Penulis&#13;
mengumpulkan data langung dari rumah sakit tersebut terkait dengan objek penelitian. Berdasarkan hasil yang diperoleh tersebut peneliti dapat memberikan kesimpulan tentang Kualitas Pelayanan di Rumah Sakit Ibnu Sina Bukittinggi&#13;
sebagai berikut : (1) Dimensi Jaminan (Asurance), dipersepsikan baik oleh pasien,(2) Dimensi Empati (Empathy), dipersepsikan baik oleh pasien, (3) Dimensi&#13;
Keandalan (Reability) dipersepsikan baik oleh pasien, (4) Dimensi Daya Tanggap (Responsivness) dipersepsikan baik oleh pasien, dan (5) Dimensi Bukti Fisik (Tangible) juga dipersepsikan baik oleh pasien.</mods:abstract><mods:classification authority="lcc">HD28 Management. Industrial Management</mods:classification><mods:originInfo><mods:dateIssued encoding="iso8601">2013-08-22</mods:dateIssued></mods:originInfo><mods:originInfo><mods:publisher>Universitas Negeri Padang;Manajemen Perdangan FEB UNP</mods:publisher></mods:originInfo><mods:genre>Thesis</mods:genre></mets:xmlData></mets:mdWrap></mets:dmdSec><mets:amdSec ID="TMD_eprint_43019"><mets:rightsMD ID="rights_eprint_43019_mods"><mets:mdWrap MDTYPE="MODS"><mets:xmlData><mods:useAndReproduction>
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    </mods:useAndReproduction></mets:xmlData></mets:mdWrap></mets:rightsMD></mets:amdSec><mets:fileSec><mets:fileGrp USE="reference"><mets:file OWNERID="https://repository.unp.ac.id/id/eprint/43019/1/final_B1_7_RILZIA_FAUZI_15484_5969_2013.pdf" ID="eprint_43019_86105_1" SIZE="1081282" MIMETYPE="application/pdf"><mets:FLocat LOCTYPE="URL" xlink:href="https://repository.unp.ac.id/id/eprint/43019/1/final_B1_7_RILZIA_FAUZI_15484_5969_2013.pdf" xlink:type="simple"></mets:FLocat></mets:file></mets:fileGrp></mets:fileSec><mets:structMap><mets:div ADMID="TMD_eprint_43019" DMDID="DMD_eprint_43019_mods"><mets:fptr FILEID="eprint_43019_document_86105_1"></mets:fptr></mets:div></mets:structMap></mets:mets>