<mets:mets xsi:schemaLocation="http://www.loc.gov/METS/ http://www.loc.gov/standards/mets/mets.xsd http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-3.xsd" OBJID="eprint_42916" LABEL="Eprints Item" xmlns:mods="http://www.loc.gov/mods/v3" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:mets="http://www.loc.gov/METS/"><mets:metsHdr CREATEDATE="2026-05-26T06:33:06Z"><mets:agent TYPE="ORGANIZATION" ROLE="CUSTODIAN"><mets:name>Repository Universitas Negeri Padang</mets:name></mets:agent></mets:metsHdr><mets:dmdSec ID="DMD_eprint_42916_mods"><mets:mdWrap MDTYPE="MODS"><mets:xmlData><mods:titleInfo><mods:title>Tinjauan Kualitas Pelayanan di PT.Bank Nagari Cabang Pembantu&#13;
Simpang Haru</mods:title></mods:titleInfo><mods:name type="personal"><mods:namePart type="given">Renzy Oclaw</mods:namePart><mods:namePart type="family">Fernanda</mods:namePart><mods:role><mods:roleTerm type="text">author</mods:roleTerm></mods:role></mods:name><mods:abstract>Penelitian ini bertujuan untuk mengetahui tinjauan kualitas pelayanan di PT.Bank Nagari Cabang Pembantu Simpang Haru. Bentuk penelitian ini adalah deskriptif. Jenis penelitian ini adalah penelitian deskriptif dengan pendekatan kuantitatif. Dan Teknik pengumpulan data yang melalui pengisian kuesioner. Dan sumber data diperoleh dari data primer dan sekunder. Populasi dalam penelitian ini adalah para nasabah dari PT. Bank Nagari Cabang Pembantu Simpang Haru. Dan Sampel dalam penelitian ini berjumlah 100 responden.Metode penentuan sampel dengan Teknik probability sampling. Teknik analisis data yang digunakan adalah deskriptif yaitu bersifat penjelasan dengan uraian yang menggunakan tabel. Berdasarkan hasil penelitian diketahui tingkat kualitas pelayanan di PT. Bank Nagari Cabang Pembantu Simpang Haru menurut responden mendapatkan rata-rata skor sebesar 4.19 dan TCR 83.90% termasuk kedalam kategori baik, artinya responden mempersepsikan kualitas pelayanan Bank Nagari Simpang Haru sudah kategori baik, tetapi belum optimal dan perlu ditingkatkan.</mods:abstract><mods:classification authority="lcc">HD28 Management. Industrial Management</mods:classification><mods:originInfo><mods:dateIssued encoding="iso8601">2023-08-06</mods:dateIssued></mods:originInfo><mods:originInfo><mods:publisher>Universitas Negeri Padang;Manajemen Perdangan FEB UNP</mods:publisher></mods:originInfo><mods:genre>Thesis</mods:genre></mets:xmlData></mets:mdWrap></mets:dmdSec><mets:amdSec ID="TMD_eprint_42916"><mets:rightsMD ID="rights_eprint_42916_mods"><mets:mdWrap MDTYPE="MODS"><mets:xmlData><mods:useAndReproduction>
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    </mods:useAndReproduction></mets:xmlData></mets:mdWrap></mets:rightsMD></mets:amdSec><mets:fileSec><mets:fileGrp USE="reference"><mets:file OWNERID="https://repository.unp.ac.id/id/eprint/42916/1/final_B1_7_RENZY_OCLAW_FERNANDA_20134069_5428_2023.pdf" ID="eprint_42916_85895_1" SIZE="1802248" MIMETYPE="application/pdf"><mets:FLocat LOCTYPE="URL" xlink:href="https://repository.unp.ac.id/id/eprint/42916/1/final_B1_7_RENZY_OCLAW_FERNANDA_20134069_5428_2023.pdf" xlink:type="simple"></mets:FLocat></mets:file></mets:fileGrp></mets:fileSec><mets:structMap><mets:div ADMID="TMD_eprint_42916" DMDID="DMD_eprint_42916_mods"><mets:fptr FILEID="eprint_42916_document_85895_1"></mets:fptr></mets:div></mets:structMap></mets:mets>