?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aulast=Soangkupon&rft.au=Soangkupon%2C+Natoras&rft.aufirst=Natoras&rft.inst=Universitas+Negeri+Padang&rft.date=6+March+2013&rft.degree=Diploma%2FTugas+Akhir&rft.title=Analisis+Kepuasan+Konsumen+Atas+Kualitas+Layanan+Pada+FOOD+Mart+Basko+Grand+Mall+Padang