<mets:mets xsi:schemaLocation="http://www.loc.gov/METS/ http://www.loc.gov/standards/mets/mets.xsd http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-3.xsd" OBJID="eprint_42666" LABEL="Eprints Item" xmlns:mods="http://www.loc.gov/mods/v3" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:mets="http://www.loc.gov/METS/"><mets:metsHdr CREATEDATE="2026-05-24T23:34:57Z"><mets:agent TYPE="ORGANIZATION" ROLE="CUSTODIAN"><mets:name>Repository Universitas Negeri Padang</mets:name></mets:agent></mets:metsHdr><mets:dmdSec ID="DMD_eprint_42666_mods"><mets:mdWrap MDTYPE="MODS"><mets:xmlData><mods:titleInfo><mods:title>Efektivitas Chat Indita pada Aplikasi Myindihome dalam Penanganan Keluhan Pelanggan Indihome pada Telekomunikasi Indonesia. Tbk Sumbar</mods:title></mods:titleInfo><mods:name type="personal"><mods:namePart type="given">Ahkamil</mods:namePart><mods:namePart type="family">Hakimin</mods:namePart><mods:role><mods:roleTerm type="text">author</mods:roleTerm></mods:role></mods:name><mods:abstract>Tujuan penelitian ini adalah untuk mengetahui efektivitas penggunaan Aplikasi Myindihome dalam penanganan keluhan pelanggan Indihome pada PT. Telekomunikasi Indonesia, Tbk Sumbar. Metode penelitian yang digunakan adalah penelitian deskriptif. Pengumpulan data dilakukan dengan melakukan wawancara dengan Manajer Customare Care PT. Telekomunikasi Indonesia Tbk, Sumbar. Berdasarkan hasil penelitian dan pembahasan dapat disimpulkan bahwa efektifitas penanganan keluhan pelanggan menggunakan Aplikasi Myindihome cukup efektif karena setiap keluhan yang masuk akan direspon dan akan diusahakan perbaikannya oleh pihak telkom dengan waktu maksimal 3x24 jam tergantung jenis keluhan terhitung setelah laporan masuk.</mods:abstract><mods:classification authority="lcc">HB Economic Theory</mods:classification><mods:originInfo><mods:dateIssued encoding="iso8601">2020</mods:dateIssued></mods:originInfo><mods:originInfo><mods:publisher>Universitas Negeri Padang;Manajemen FE UNP</mods:publisher></mods:originInfo><mods:genre>Thesis</mods:genre></mets:xmlData></mets:mdWrap></mets:dmdSec><mets:amdSec ID="TMD_eprint_42666"><mets:rightsMD ID="rights_eprint_42666_mods"><mets:mdWrap MDTYPE="MODS"><mets:xmlData><mods:useAndReproduction>
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    </mods:useAndReproduction></mets:xmlData></mets:mdWrap></mets:rightsMD></mets:amdSec><mets:fileSec><mets:fileGrp USE="reference"><mets:file OWNERID="https://repository.unp.ac.id/id/eprint/42666/1/final_B1_7_AHKAMIL_HAKIMIN_17134008_4307_2020.pdf" ID="eprint_42666_85405_1" SIZE="1659672" MIMETYPE="application/pdf"><mets:FLocat LOCTYPE="URL" xlink:href="https://repository.unp.ac.id/id/eprint/42666/1/final_B1_7_AHKAMIL_HAKIMIN_17134008_4307_2020.pdf" xlink:type="simple"></mets:FLocat></mets:file></mets:fileGrp></mets:fileSec><mets:structMap><mets:div ADMID="TMD_eprint_42666" DMDID="DMD_eprint_42666_mods"><mets:fptr FILEID="eprint_42666_document_85405_1"></mets:fptr></mets:div></mets:structMap></mets:mets>