<mets:mets xsi:schemaLocation="http://www.loc.gov/METS/ http://www.loc.gov/standards/mets/mets.xsd http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-3.xsd" OBJID="eprint_42621" LABEL="Eprints Item" xmlns:mods="http://www.loc.gov/mods/v3" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:mets="http://www.loc.gov/METS/"><mets:metsHdr CREATEDATE="2026-05-15T15:00:55Z"><mets:agent TYPE="ORGANIZATION" ROLE="CUSTODIAN"><mets:name>Repository Universitas Negeri Padang</mets:name></mets:agent></mets:metsHdr><mets:dmdSec ID="DMD_eprint_42621_mods"><mets:mdWrap MDTYPE="MODS"><mets:xmlData><mods:titleInfo><mods:title>Persepsi Masyarakat Atas Kualitas     &#13;
Pelayanan Satu Pintu pada Samsat Kota Padang</mods:title></mods:titleInfo><mods:name type="personal"><mods:namePart type="given">Metri Kemala</mods:namePart><mods:namePart type="family">Sari</mods:namePart><mods:role><mods:roleTerm type="text">author</mods:roleTerm></mods:role></mods:name><mods:abstract>Penelitian ini dilakukan untuk mengetahui bagaimana kualitas pelayanan Samsat Kota Padang. Jenis penelitian yang digunakan dalam penulisan tugas Akhir ini ialah penelitian deskriptif. Sumber data yang digunakan dalam penulisan tugas akhir ini ialah data primer berupa kuesioner dengan lima indikator kesiapan yaitu bukti fisik, keandalan, daya tanggap,  jaminan dan  empati. Hasil dari penelitian menunjukan bahwa kualitas pelayanan Jasa Samsat Kota Padang dipersepsikan dalam kategori baik dalam pandangan yang baik oleh wajib pajak.</mods:abstract><mods:classification authority="lcc">HD28 Management. Industrial Management</mods:classification><mods:originInfo><mods:dateIssued encoding="iso8601">2014-09-04</mods:dateIssued></mods:originInfo><mods:originInfo><mods:publisher>Universitas Negeri Padang;Manajemen Perdangan FEB UNP</mods:publisher></mods:originInfo><mods:genre>Thesis</mods:genre></mets:xmlData></mets:mdWrap></mets:dmdSec><mets:amdSec ID="TMD_eprint_42621"><mets:rightsMD ID="rights_eprint_42621_mods"><mets:mdWrap MDTYPE="MODS"><mets:xmlData><mods:useAndReproduction>
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    </mods:useAndReproduction></mets:xmlData></mets:mdWrap></mets:rightsMD></mets:amdSec><mets:fileSec><mets:fileGrp USE="reference"><mets:file OWNERID="https://repository.unp.ac.id/id/eprint/42621/1/final_B1_7_METRI_KEMALA_SARI_1109207_5043_2014.pdf" ID="eprint_42621_85295_1" SIZE="645941" MIMETYPE="application/pdf"><mets:FLocat LOCTYPE="URL" xlink:href="https://repository.unp.ac.id/id/eprint/42621/1/final_B1_7_METRI_KEMALA_SARI_1109207_5043_2014.pdf" xlink:type="simple"></mets:FLocat></mets:file></mets:fileGrp></mets:fileSec><mets:structMap><mets:div ADMID="TMD_eprint_42621" DMDID="DMD_eprint_42621_mods"><mets:fptr FILEID="eprint_42621_document_85295_1"></mets:fptr></mets:div></mets:structMap></mets:mets>