<mets:mets xsi:schemaLocation="http://www.loc.gov/METS/ http://www.loc.gov/standards/mets/mets.xsd http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-3.xsd" OBJID="eprint_42620" LABEL="Eprints Item" xmlns:mods="http://www.loc.gov/mods/v3" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:mets="http://www.loc.gov/METS/"><mets:metsHdr CREATEDATE="2026-05-14T11:42:34Z"><mets:agent TYPE="ORGANIZATION" ROLE="CUSTODIAN"><mets:name>Repository Universitas Negeri Padang</mets:name></mets:agent></mets:metsHdr><mets:dmdSec ID="DMD_eprint_42620_mods"><mets:mdWrap MDTYPE="MODS"><mets:xmlData><mods:titleInfo><mods:title>Persepsi Nasabah terhadap Kualitas Layanan&#13;
Nagari Mobile Banking Bank Nagari Sumatera Barat</mods:title></mods:titleInfo><mods:name type="personal"><mods:namePart type="given">Mesa</mods:namePart><mods:namePart type="family">Yenia</mods:namePart><mods:role><mods:roleTerm type="text">author</mods:roleTerm></mods:role></mods:name><mods:abstract>Penelitian ini bertujuan untuk mengukur persepsi nasabah terhadap kualitas layanan Nagari Mobile Banking Bank Nagari Sumatera Barat melalui dimensi Tangibility, Reliability, Responsiveness, Assurance dan Empaty.Penelitian ini berbentuk penelitian deskriptif. Penulis pengumpulkan data langsung melalui kuesioner. Populasi dalam penelitian ini adalah para nasabah Bank Nagari yang menggunakan Nagari Mobile Banking. Sampel pada penelitian ini sebanyak 96&#13;
responden dengan menggunakan metode purposive sampling. Data yang dikumpulkan melalui penyebaran kueioner.&#13;
Berasarkan pembahasan yang ada, hasil penelitian ini menunjukan bahwa Persepsi Nasabah Terhadap Kualitas Layanan Nagari Mobile Banking Bank Nagari Sumatera Barat  berada dalam kategori sangat tinggi. Dimensi Keandalan (sangat tinggi), Daya Tangkap (sangat tinggi), Perhatian (tinggi), Jaminan dan Kepastian (tinggi), Bukti Langsung (sangat tinggi). Dengan nilai rata-rata keseluruhan yaitu 4,08 dengan TCR sebesar 82%.</mods:abstract><mods:classification authority="lcc">HD28 Management. Industrial Management</mods:classification><mods:originInfo><mods:dateIssued encoding="iso8601">2021-01-06</mods:dateIssued></mods:originInfo><mods:originInfo><mods:publisher>Universitas Negeri Padang;Manajemen Perdangan FEB UNP</mods:publisher></mods:originInfo><mods:genre>Thesis</mods:genre></mets:xmlData></mets:mdWrap></mets:dmdSec><mets:amdSec ID="TMD_eprint_42620"><mets:rightsMD ID="rights_eprint_42620_mods"><mets:mdWrap MDTYPE="MODS"><mets:xmlData><mods:useAndReproduction>
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