<mets:mets OBJID="eprint_42599" xsi:schemaLocation="http://www.loc.gov/METS/ http://www.loc.gov/standards/mets/mets.xsd http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-3.xsd" LABEL="Eprints Item" xmlns:mods="http://www.loc.gov/mods/v3" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:mets="http://www.loc.gov/METS/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><mets:metsHdr CREATEDATE="2026-05-18T02:05:48Z"><mets:agent ROLE="CUSTODIAN" TYPE="ORGANIZATION"><mets:name>Repository Universitas Negeri Padang</mets:name></mets:agent></mets:metsHdr><mets:dmdSec ID="DMD_eprint_42599_mods"><mets:mdWrap MDTYPE="MODS"><mets:xmlData><mods:titleInfo><mods:title>Tinjauan Kualitas Pelayanan Customer Service pada GRAPARI Telkomsel Cabang Lubuk Alung</mods:title></mods:titleInfo><mods:name type="personal"><mods:namePart type="given">Alfi</mods:namePart><mods:namePart type="family">Syukra</mods:namePart><mods:role><mods:roleTerm type="text">author</mods:roleTerm></mods:role></mods:name><mods:abstract>Penelitian ini bertujuan untuk mengetahui kualitas pelayanan customer service pada Grapari Telkomsel Lubuk Alung. Bentuk penelitian yang digunakan adalah penelitian deskriptif. Penelitian ini merupakan jenis penelitian statistik deskriptif yaitu tujuan penelitian merupakan pengeksporasian, menjelaskan, dan menggambarkan berbagai hal yang menyangkut dengan Kualitas pelayanan customer service pada GraPARI Telkomsel Lubuk Alung. Berdasarkan perhitungan hasil analisis deskriptif diketahui bahwa nilai TCR sebesar 74% berada dalam kategori Baik. Diketahui penilaian kualitas pelayanan pada GraPARI Telkomsel Lubuk Alung sudah Baik. Dengan demikian, pelanggan sudah merasakan kepuasan yang berada pada persentase 60-80% yang dikategorikan Baik. Hal ini menunjukkan bahwa dimensi kualitas pelayanan customer service pada GraPARI Telkomsel Lubuk Alung sudah</mods:abstract><mods:classification authority="lcc">HB Economic Theory</mods:classification><mods:originInfo><mods:dateIssued encoding="iso8601">2020-03</mods:dateIssued></mods:originInfo><mods:originInfo><mods:publisher>Universitas Negeri padang;MANAJEMEN PERDAGANGAN FE UNP</mods:publisher></mods:originInfo><mods:genre>Thesis</mods:genre></mets:xmlData></mets:mdWrap></mets:dmdSec><mets:amdSec ID="TMD_eprint_42599"><mets:rightsMD ID="rights_eprint_42599_mods"><mets:mdWrap MDTYPE="MODS"><mets:xmlData><mods:useAndReproduction>
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