<mets:mets xsi:schemaLocation="http://www.loc.gov/METS/ http://www.loc.gov/standards/mets/mets.xsd http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-3.xsd" OBJID="eprint_42545" LABEL="Eprints Item" xmlns:mods="http://www.loc.gov/mods/v3" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:mets="http://www.loc.gov/METS/"><mets:metsHdr CREATEDATE="2026-05-17T16:22:04Z"><mets:agent TYPE="ORGANIZATION" ROLE="CUSTODIAN"><mets:name>Repository Universitas Negeri Padang</mets:name></mets:agent></mets:metsHdr><mets:dmdSec ID="DMD_eprint_42545_mods"><mets:mdWrap MDTYPE="MODS"><mets:xmlData><mods:titleInfo><mods:title>Analisis Kepuasan Nasabah terhadap Penggunaan M-banking Bank Nagari Cabang Bukittinggi</mods:title></mods:titleInfo><mods:name type="personal"><mods:namePart type="given">Adina</mods:namePart><mods:namePart type="family">Kumala</mods:namePart><mods:role><mods:roleTerm type="text">author</mods:roleTerm></mods:role></mods:name><mods:abstract>Penelitian ini bertujuan untuk mengetahui Penggunaan M-banking Bank Nagari Cabang Bukittinggi. Masalah dalam penelitian ini membahas pelayanan yang di berikan Bank Nagari sehingga membahas bagaimana kepuasan penggguna M-banking pada Bank Nagari Cabang Bukittinggi. Penelitian dilakukan dengan mengukur kepuasan nasabah atas kualitas layanan meliputi : Bukti fisik (Tangible), Keandalan (Reability), Daya tanggap (Responsiveness), Jaminan (Assurance), Empati (Empaty). Hasil penelitian ini menggunakan penelitian deskriptif, yaitu sumber data yang di peroleh secara langsung dari tempat atau penelitian dengan membagikan angket atau menyebarkan kuesioner. Dari hasil penelitian dapat dilihat kepuasan nasabah terhadap penggunaan m-banking ditinjau dari kepuasan nasabah dengan skor rata-rata 3,69 dan TCR 73,9%.</mods:abstract><mods:classification authority="lcc">HB Economic Theory</mods:classification><mods:originInfo><mods:dateIssued encoding="iso8601">2019-08</mods:dateIssued></mods:originInfo><mods:originInfo><mods:publisher>Universitas Negeri padang;MANAJEMEN PERDAGANGAN FE UNP</mods:publisher></mods:originInfo><mods:genre>Thesis</mods:genre></mets:xmlData></mets:mdWrap></mets:dmdSec><mets:amdSec ID="TMD_eprint_42545"><mets:rightsMD ID="rights_eprint_42545_mods"><mets:mdWrap MDTYPE="MODS"><mets:xmlData><mods:useAndReproduction>
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