?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aulast=Turrahmy&rft.au=Turrahmy%2C+Layla&rft.aufirst=Layla&rft.inst=Universitas+Negeri+Padang&rft.date=7+August+2013&rft.degree=Diploma%2FTugas+Akhir&rft.title=Penerapan+Pelayanan+Prima+dengan+Slogan+%E2%80%9COne+Heart%E2%80%9D+kepada+Konsumen+pada+PT.+Menara+Agung+Padang