<mets:mets xsi:schemaLocation="http://www.loc.gov/METS/ http://www.loc.gov/standards/mets/mets.xsd http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-3.xsd" OBJID="eprint_42155" LABEL="Eprints Item" xmlns:mods="http://www.loc.gov/mods/v3" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:mets="http://www.loc.gov/METS/"><mets:metsHdr CREATEDATE="2026-05-18T20:07:34Z"><mets:agent TYPE="ORGANIZATION" ROLE="CUSTODIAN"><mets:name>Repository Universitas Negeri Padang</mets:name></mets:agent></mets:metsHdr><mets:dmdSec ID="DMD_eprint_42155_mods"><mets:mdWrap MDTYPE="MODS"><mets:xmlData><mods:titleInfo><mods:title>Kualitas Pelayanan pada Bengras Kopi Jati</mods:title></mods:titleInfo><mods:name type="personal"><mods:namePart type="given">Asyara</mods:namePart><mods:namePart type="family">Nabila</mods:namePart><mods:role><mods:roleTerm type="text">author</mods:roleTerm></mods:role></mods:name><mods:abstract>Penelitian ini bertujuan untuk mengetahui kualitas pelayanan pada toko Bengras Kopi Jati. Variabel yang digunakan yaitu: variabel kualitas pelayanan yang terdiri dari indikator tangible, reliability, responsiveness, assurance, and empathy. Jenis penelitian yang digunakan adalah penelitian penjelasan (Explanatory Research) dengan pendekatan kuantitatif. Teknik pengambilan sampel yang digunakan yaitu Nonprobability Sampling dengan sampel sebanyak 100 orang pelanggan Bengras Kopi Jati. Pengujian instrumen penelitian dengan uji validitas dan reliabilitas. Data yang diperoleh dari penyebaran kuesioner diolah dengan menggunakan metode perhitungan Tingkat Capaian Responden (TCR). Hasil penelitian ini menunjukkan indikator-indikator dalam variabel kualitas pelayanan secara keseluruhan memperoleh rata-rata TCR sebesar 409,5 dengan persentase 81,90%,. Variabel tersebut masuk dalamkategori “Tinggi”.</mods:abstract><mods:classification authority="lcc">HB Economic Theory</mods:classification><mods:originInfo><mods:dateIssued encoding="iso8601">2022</mods:dateIssued></mods:originInfo><mods:originInfo><mods:publisher>Universitas Negeri Padang;Manajemen FE UNP</mods:publisher></mods:originInfo><mods:genre>Thesis</mods:genre></mets:xmlData></mets:mdWrap></mets:dmdSec><mets:amdSec ID="TMD_eprint_42155"><mets:rightsMD ID="rights_eprint_42155_mods"><mets:mdWrap MDTYPE="MODS"><mets:xmlData><mods:useAndReproduction>
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