<mets:mets xsi:schemaLocation="http://www.loc.gov/METS/ http://www.loc.gov/standards/mets/mets.xsd http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-3.xsd" OBJID="eprint_42125" LABEL="Eprints Item" xmlns:mods="http://www.loc.gov/mods/v3" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:mets="http://www.loc.gov/METS/"><mets:metsHdr CREATEDATE="2026-05-19T21:13:48Z"><mets:agent TYPE="ORGANIZATION" ROLE="CUSTODIAN"><mets:name>Repository Universitas Negeri Padang</mets:name></mets:agent></mets:metsHdr><mets:dmdSec ID="DMD_eprint_42125_mods"><mets:mdWrap MDTYPE="MODS"><mets:xmlData><mods:titleInfo><mods:title>Analisis Komparasi Kualitas Pelayanan Pengguna Jasa Transportasi Berbasis Aplikasi di Kota Padang (Go-Jek dan Grab).</mods:title></mods:titleInfo><mods:name type="personal"><mods:namePart type="given">Mutiara</mods:namePart><mods:namePart type="family">Pertiwi</mods:namePart><mods:role><mods:roleTerm type="text">author</mods:roleTerm></mods:role></mods:name><mods:abstract>Penelitian ini bertujuan untuk mengukur perbandingan tingkat kualitas pelayanan terhadap aplikasi jasa transportasi Go-Jek dan Grab di Kota Padang. Jenis penelitian ini berupa penelitian deksriptif komparatif dengan melakukan survei langsung dengan penyebaran kuesioner kepada 170 responden. Berdasarkan hasil yang diperoleh, menyatakan bahwa tingkat kualitas pelayanan dari segi dimensi keandalan terhadap kedua aplikasi hanya memiliki selisih TCR sebesar 0,9%, selisih tingkat kualitas pelayanan pada dimensi daya tanggap sebesar 1,72%, pada dimensi jaminan kedua aplikasi memiliki selisih TCR sebesar 1,09%, pada dimensi empati selisih yang didapatkan sebesar 1,41%, dan pada dimensi wujud/bukti fisik didapatkan selisih sebesar 1,45%.</mods:abstract><mods:classification authority="lcc">HE Transportation and Communications</mods:classification><mods:originInfo><mods:dateIssued encoding="iso8601">2019</mods:dateIssued></mods:originInfo><mods:originInfo><mods:publisher>Universitas Negeri Padang;D3 Manajemen Perdagangan FE UNP</mods:publisher></mods:originInfo><mods:genre>Thesis</mods:genre></mets:xmlData></mets:mdWrap></mets:dmdSec><mets:amdSec ID="TMD_eprint_42125"><mets:rightsMD ID="rights_eprint_42125_mods"><mets:mdWrap MDTYPE="MODS"><mets:xmlData><mods:useAndReproduction>
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    </mods:useAndReproduction></mets:xmlData></mets:mdWrap></mets:rightsMD></mets:amdSec><mets:fileSec><mets:fileGrp USE="reference"><mets:file OWNERID="https://repository.unp.ac.id/id/eprint/42125/1/final_B1_07_MUTIARA_PERTIWI_4249_16134066_2019.pdf" ID="eprint_42125_84316_1" SIZE="355166" MIMETYPE="application/pdf"><mets:FLocat LOCTYPE="URL" xlink:href="https://repository.unp.ac.id/id/eprint/42125/1/final_B1_07_MUTIARA_PERTIWI_4249_16134066_2019.pdf" xlink:type="simple"></mets:FLocat></mets:file></mets:fileGrp></mets:fileSec><mets:structMap><mets:div ADMID="TMD_eprint_42125" DMDID="DMD_eprint_42125_mods"><mets:fptr FILEID="eprint_42125_document_84316_1"></mets:fptr></mets:div></mets:structMap></mets:mets>