<mets:mets xsi:schemaLocation="http://www.loc.gov/METS/ http://www.loc.gov/standards/mets/mets.xsd http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-3.xsd" OBJID="eprint_42044" LABEL="Eprints Item" xmlns:mods="http://www.loc.gov/mods/v3" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:mets="http://www.loc.gov/METS/"><mets:metsHdr CREATEDATE="2026-05-20T17:44:18Z"><mets:agent TYPE="ORGANIZATION" ROLE="CUSTODIAN"><mets:name>Repository Universitas Negeri Padang</mets:name></mets:agent></mets:metsHdr><mets:dmdSec ID="DMD_eprint_42044_mods"><mets:mdWrap MDTYPE="MODS"><mets:xmlData><mods:titleInfo><mods:title>Analisis  Kualitas Pelayanan  PT. Pos Indonesia           &#13;
(Persero) Kota Padang</mods:title></mods:titleInfo><mods:name type="personal"><mods:namePart type="given">Fuad Mukhlis</mods:namePart><mods:namePart type="family">Abdillah</mods:namePart><mods:role><mods:roleTerm type="text">author</mods:roleTerm></mods:role></mods:name><mods:abstract>Tujuan penelitian tugas akhir ini adalah untuk mengetahui bagaimana kualitas pelayanan yang diberikan PT. Pos Indonesia (persero) Kota Padang berdasarkan lima&#13;
dimensi, yaitu: Reliability, Responsiveness, Assurance, Empathy, dan Tangible. Jenis penelitian yang dilakukan penelitian deskriptif. Data yang digunakan dalam&#13;
peneletian ini data primer dan sekunder.  Hasil penelitian menunjukan bahwa frekunsi rata-rata analisis kualitas&#13;
pelayanan PT. Pos Indonesia Kota Padang berdasarakan indikator adlah 1)Kehandalan (Reliability) 68,75%, 2) Daya tanggap (Responsiveness) 69,70%, 3)Jaminan (Assurance) 72,60%, 4) Memahami pelanggan (Empathy) 69,80%, 5)Bentuk fisik (Tangible) 72,60%. Dari kelima indikator yang digunakan nilai tingkat capaian responden (TCR) terendah adalah kehandalan (Reliability) yaitu 68,75%.</mods:abstract><mods:classification authority="lcc">HD61 Risk Management</mods:classification><mods:originInfo><mods:dateIssued encoding="iso8601">2019-03-07</mods:dateIssued></mods:originInfo><mods:originInfo><mods:publisher>Universitas Negeri Padang;Manajemen Perdangan FEB UNP</mods:publisher></mods:originInfo><mods:genre>Thesis</mods:genre></mets:xmlData></mets:mdWrap></mets:dmdSec><mets:amdSec ID="TMD_eprint_42044"><mets:rightsMD ID="rights_eprint_42044_mods"><mets:mdWrap MDTYPE="MODS"><mets:xmlData><mods:useAndReproduction>
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    </mods:useAndReproduction></mets:xmlData></mets:mdWrap></mets:rightsMD></mets:amdSec><mets:fileSec><mets:fileGrp USE="reference"><mets:file OWNERID="https://repository.unp.ac.id/id/eprint/42044/1/final_B1_7_FUAD_MUKHLIS_ABDILLAH_15134025_1487_2019.pdf" ID="eprint_42044_84145_1" SIZE="1413622" MIMETYPE="application/pdf"><mets:FLocat LOCTYPE="URL" xlink:href="https://repository.unp.ac.id/id/eprint/42044/1/final_B1_7_FUAD_MUKHLIS_ABDILLAH_15134025_1487_2019.pdf" xlink:type="simple"></mets:FLocat></mets:file></mets:fileGrp></mets:fileSec><mets:structMap><mets:div ADMID="TMD_eprint_42044" DMDID="DMD_eprint_42044_mods"><mets:fptr FILEID="eprint_42044_document_84145_1"></mets:fptr></mets:div></mets:structMap></mets:mets>