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        <dc:title>Analisis  Kualitas Pelayanan  PT. Pos Indonesia           &#13;
(Persero) Kota Padang</dc:title>
        <dc:creator>Abdillah, Fuad Mukhlis</dc:creator>
        <dc:subject>HD61 Risk Management</dc:subject>
        <dc:description>Tujuan penelitian tugas akhir ini adalah untuk mengetahui bagaimana kualitas pelayanan yang diberikan PT. Pos Indonesia (persero) Kota Padang berdasarkan lima&#13;
dimensi, yaitu: Reliability, Responsiveness, Assurance, Empathy, dan Tangible. Jenis penelitian yang dilakukan penelitian deskriptif. Data yang digunakan dalam&#13;
peneletian ini data primer dan sekunder.  Hasil penelitian menunjukan bahwa frekunsi rata-rata analisis kualitas&#13;
pelayanan PT. Pos Indonesia Kota Padang berdasarakan indikator adlah 1)Kehandalan (Reliability) 68,75%, 2) Daya tanggap (Responsiveness) 69,70%, 3)Jaminan (Assurance) 72,60%, 4) Memahami pelanggan (Empathy) 69,80%, 5)Bentuk fisik (Tangible) 72,60%. Dari kelima indikator yang digunakan nilai tingkat capaian responden (TCR) terendah adalah kehandalan (Reliability) yaitu 68,75%.</dc:description>
        <dc:date>2019-03-07</dc:date>
        <dc:type>Thesis</dc:type>
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        <dc:identifier>https://repository.unp.ac.id/id/eprint/42044/1/final_B1_7_FUAD_MUKHLIS_ABDILLAH_15134025_1487_2019.pdf</dc:identifier>
        <dc:identifier>  Abdillah, Fuad Mukhlis  (2019) Analisis Kualitas Pelayanan PT. Pos Indonesia (Persero) Kota Padang.  Diploma/Tugas Akhir thesis, Universitas Negeri Padang.   </dc:identifier></oai_dc:dc>
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