?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aulast=Abdillah&rft.au=Abdillah%2C+Fuad+Mukhlis&rft.aufirst=Fuad+Mukhlis&rft.inst=Universitas+Negeri+Padang&rft.date=7+March+2019&rft.degree=Diploma%2FTugas+Akhir&rft.title=Analisis+Kualitas+Pelayanan+PT.+Pos+Indonesia+(Persero)+Kota+Padang