?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aulast=Indra&rft.au=Indra%2C+Yosandra+Ananda&rft.aufirst=Yosandra+Ananda&rft.inst=Universitas+Negeri+Padang&rft.date=July+2018&rft.degree=Diploma%2FTugas+Akhir&rft.title=Analisis+Kepuasan+Pasien+BPJS+terhadap+Kualitas+Pelayanan+di+Instalasi+Rawat+Jalan+RSUD+Solok+Menggunakan+Importance+Perfomance+Analysis