Analysis kepuasan Pasien terhadap Pelayanan Poliklinik Universitas Negeri Padang Menggunakan Customer Satisfaction Index dan Importance Performance Anaysis Syaftia DP, Lenny FMIPA UNP Helma, Helma Amalita, Nonong Nasution, Minora Longgom thesis https://repository.unp.ac.id/id/eprint/41249/ https://repository.unp.ac.id/id/eprint/41249/1/final_B1_02_LENNY_SYAFTIA_DWI_PURI_14037017_406_2018.pdf open access 2018-01 Poliklinik UNP Kepuasan Pasien Customer Satisfaction Index Importance Performance Analysis