<mets:mets xsi:schemaLocation="http://www.loc.gov/METS/ http://www.loc.gov/standards/mets/mets.xsd http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-3.xsd" OBJID="eprint_40673" LABEL="Eprints Item" xmlns:mets="http://www.loc.gov/METS/" xmlns:mods="http://www.loc.gov/mods/v3" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xlink="http://www.w3.org/1999/xlink"><mets:metsHdr CREATEDATE="2026-04-18T11:53:46Z"><mets:agent ROLE="CUSTODIAN" TYPE="ORGANIZATION"><mets:name>Repository Universitas Negeri Padang</mets:name></mets:agent></mets:metsHdr><mets:dmdSec ID="DMD_eprint_40673_mods"><mets:mdWrap MDTYPE="MODS"><mets:xmlData><mods:titleInfo><mods:title>Analisis Tingkat Kepuasan Member atas Kualitas&#13;
Pelayanan di Wen Fitness.</mods:title></mods:titleInfo><mods:name type="personal"><mods:namePart type="given">Wina</mods:namePart><mods:namePart type="family">Basri</mods:namePart><mods:role><mods:roleTerm type="text">author</mods:roleTerm></mods:role></mods:name><mods:abstract>Penelitian ini bertujuan untuk mengetahui bagaimana kualitas pelayanan yang dirasakan oleh pelanggan atau member Wen Fitness melalui dimensi: reliability, responsiveness, assurance, empathy dan tangible. Jenis penelitian dalam Tugas Akhir ini adalah penelitian kualitatif. Teknik pengumpulan data dalam penelitian ini dengan cara penyebaran kuesioner sebanyak 100 responden. Hasil penelitian ini menunjukan bahawa tingkat kepuasan member atas kualitas pelayanan di Wen Fitnes memperoleh nilai tertinggi pada Indikator Reliability dengan TCR 86% dan nilai terendah pada Indikator Tangible dengan TCR 74%.</mods:abstract><mods:classification authority="lcc">HD28 Management. Industrial Management</mods:classification><mods:originInfo><mods:dateIssued encoding="iso8601">2022-05</mods:dateIssued></mods:originInfo><mods:originInfo><mods:publisher>Universitas Negeri Padang;Manajemen Perdagangan D3</mods:publisher></mods:originInfo><mods:genre>Thesis</mods:genre></mets:xmlData></mets:mdWrap></mets:dmdSec><mets:amdSec ID="TMD_eprint_40673"><mets:rightsMD ID="rights_eprint_40673_mods"><mets:mdWrap MDTYPE="MODS"><mets:xmlData><mods:useAndReproduction>
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