info:oai:repository.unp.ac.id:39916info:ofi/fmt:xml:xsd:journalPutriYosalina YandaPutri, Yosalina YandaAchyarNovriyantiAchyar, NovriyantiSyahrilSyahrilSyahril, SyahrilUtamaHendri BudimanUtama, Hendri Budiman248-252The Relationship Between Service Quality and Student Satisfaction in the Process of Submitting Letters to the Directorate of Academic Affairs at Padang State University202523089-1078Student International Journal of Education (SIJE)2article