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Rahma, Yanesa and Lanin, Dasman and Khaidir, Afriva (2018) Implementation of Presidential Regulation no. 76 of 2013 on Public Service Complaint Managementby the Provincial Government of West Sumatra. In: Proceeding: International Conferences on Education, Social Sciences and Technology (ICESST), 14-15 Februari 2018, Padang.