Effect of Employee Professionalism and Organization Equity on Patient Satisfaction in Regional General Hospital Padang, Panjang City

Aprileni, Sulvi and Lanin, Dasman and Syamsir, Syamsir (2019) Effect of Employee Professionalism and Organization Equity on Patient Satisfaction in Regional General Hospital Padang, Panjang City. In: International Conference on Public Administration, Policy and Governance (ICPAPG 2019), 10 Maret 2020, Padang.

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Abstract

The purpose of this study is to determine the effect of employee professionalism and organizational equity on the satisfaction of disconfirmation satisfaction (patient disconfirmation) at the Regional General Hospital of Padang Panjang City. The background of the research because of the demands of the government to improve the professionalism of the apparatus in providing services to the community. The government explicitly emphasized the importance of satisfaction felt by society especially in the field of health. The level of satisfaction of the people of Padang Panjang City towards the service of the Regional General Hospital was still relatively low. In 2017, Dasman Lanin's research results concluded that the public satisfaction index in the field of health proved low. The patient's dissatisfaction is identified as influenced by employee professionalism and organizational equity. This research used the associative quantitative method. Sampling was using a slovin formula with a margin of error of 5% in the population of 61,520 patients which produced 397 samples with a proportionate stratified random sampling technique. Data collection was using a closed questionnaire with Likert measurement scale and has been tested its validity and reliability, and has tested its classical assumptions. Data were analyzed by using multiple regression analysis techniques. The result of the hypothesis test proved that there is a significant influence on employee professionalism and organizational equity simultaneously to patient satisfaction at Regional General Hospital Padang Panjang City with 20.5% of the contribution. While partially, there is a significant influence of employee professionalism variable for 2.2% and equity organization for 19.1% of patient satisfaction. The implications of this research are the importance of employee professionalism and organizational equity in improving patient satisfaction at the Regional General Hospital of Padang Panjang City.

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