Prima, Wahyu and Ganefri, Ganefri and Krismadinata, Krismadinata (2017) Analysing Information System of Academic Services in The University. In: 4th International Conference on Technical and Vocation Education and Training (TVET): Technical and Vocational Education and Training for Sustainable Societies, 9-11 November 2017, Padang.
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Abstract
The purpose of this study was to analyze the information system of academic services at the university. This type of research is the study of literature whose results serve as starting points for developing the information system of academic services at the university. Based on a review of literature, the data indicate that the lack of access to information, waste of time, huge cost, storage, management, decision-making, and tracking still share manually, the lack of information for stakeholders to make decisions, and the lack of information about the University for prospective students, as well as working with the mismatch of competency. Based on these results, the need to develop information systems academic service quality through customer satisfaction, which university students are the main customers. Thus, further research will be developed for academic-based service information systems Customer Relationship Management (CRM)
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| Subjects: | T Technology > GT Technology (general) |
| Divisions: | Fakultas Teknik > Pendidikan Teknik Elektro - S1 |
| Depositing User: | Mrs. Wiwi Sartika |
| Date Deposited: | 05 Oct 2018 00:48 |
| Last Modified: | 05 Oct 2018 00:48 |
| URI: | http://repository.unp.ac.id/id/eprint/18065 |
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