EVALUASI TINGKAT KEMATANGAN PROSES DELIVERY AND SUPPORT PADA IMPLEMENTASI SISTEM INFORMASI AKADEMIK UNIVERSITAS NEGERI PADANG BERDASARKAN KERANGKA KERJA COBIT 4.0

Syukhri, Syukhri (2013) EVALUASI TINGKAT KEMATANGAN PROSES DELIVERY AND SUPPORT PADA IMPLEMENTASI SISTEM INFORMASI AKADEMIK UNIVERSITAS NEGERI PADANG BERDASARKAN KERANGKA KERJA COBIT 4.0. Jurnal Pendidikan Teknologi dan Kejuruan, 2 (1). pp. 48-55.

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Abstract

This study was conducted to determine maturity level of Delivery and Support process on the implementation of the Academic Information System Padang State University, according to the criteria in the Control Objectives for Information and Related Technology (COBIT). Processes evaluated were (1) Ensure Continuous Service, (2) Manage Service Desk and Incidents, and (3) Manage Data. The method used in this study is a questionnaire with the appropriate research subjects RACI diagram mapping, and direct observation of Academic Information Systems, State University of Padang. The findings showed the maturity level of the process ensure continuous service, manage service desk and incidents, and manage data in the implementation of the Academic Information System Padang State University is located on level 3 (the process is defined). Results of evaluation of the maturity level is fundamental in determining the proposed improvements to the management of the State University of Padang in order to improve the service. Keywords: IT Evaluation, Academic Information System, COBIT, Maturity

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